Shipping & Delivery New Zealand

Your items are usually shipped within 24 hours of placing your order. We’ll send you an email when we ship, and let you know the ‘Track and Trace’ label number.

Wet Sounds Products – We will show if we have them “In Stock” if the product is not in stock Delivery is 7 Working Days

New Zealand Shipping rates – Standard Items, Boat Speakers, Subwoofers, Amplifers

All of our prices include shipping, unless otherwise stated. Here’s example shipping rates for custom orders.

Shipping – within NZ – Fast & Secure Delivery with New Zealand Couriers!

For shipping within New Zealand we use New Zealand Couriers to send you your order.

We’ve also found New Zealand Couriers are brilliant at delivering to the South Island….

Once we ship you your order we’ll email you the details so that you’ll be able to see the status of your shipment by using the New Zealand Couriers Track and Trace facility on-line.

Shipping – Toll Courier

Bulk Items are shipped using Toll Courier. Customers in some remote areas across New Zealand will have to collect these items from the nearest depot.

’Bulk’ items include Wet Sounds Tower Speaker, & Bundles will be shipped out. – see the table below for charges.

Shipping rates – Tower Speakers and Bundles

Privacy & Security

Your privacy is important to us and we will not do anything to violate your trust. We treat customer information as strictly confidential and so it is never revealed to third parties.

Your connection to our website is secured with an SSL certificate with 256bit encryption.

Terms & Conditions | Refunds, Returns & Replacements

Money Back Guarantee

If you change your mind about your purchase, we will be more than happy to offer you an exchange, voucher or refund as long as:

• You return the product within 28 days of purchase
• You provide proof of purchase
• You originally purchased the product with the intention of keeping
• The item is unused and in it’s original packaging

Refunds

We can only issue a refund or voucher by request when the item is unused and in its original packaging.

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold by Wet Sounds New Zealand. In the event that goods sold are deficient or are faulty, the retailer has the right to repair, replace or refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

Faulty Products

Where a product is faulty or damaged due to manufacturing faults we will at our discretion, either:

• repair the product; or
• replace the product; or
• give you a full refund.

Returning Items

We do not pay for shipping costs of returning items to our warehouse.

How to make a Warranty Claim

If you wish to return your product or require a replacement then the FASTEST way is to contact us via phone or email.

Payment & Pricing

We use BNZ and DPS Payment Express to accept Visa or Mastercard payments. DPS Payment Express is the number one payment gateway in New Zealand so you can be sure your details are kept safe and secure. All payments are in New Zealand dollars. Wet Sounds New Zealand is a NZ owned business and the name Wet Sounds will appear on your cardholder statements for any transactions made through this website.